How can I be sure you ship to my country?
We do all our fulfillment through Fulfillrite and all items will ship from the Fulfillrite warehouses in the USA. We can ship to nearly any country as described here in Fulfillrite’s international shipping overview, but there are always a few restrictions based on the current state of the world. If you want to be sure, feel free to email us at [email protected] and we will confirm if we can ship to your country.
Last updated: October 11, 2022 05:23
If I back a digital tier can I get physical books?
Yes, you will be able to add them when you get your survey through BackerKit a few weeks after the campaign has ended!
Last updated: October 11, 2022 05:23
What is Backerkit?
BackerKit is the world’s leading Crowdfunding Pledge Manager and allows us to streamline the post-campaign rewards fulfillment process, including collecting information from backers, allowing you to easily update your pledge, and more. You will receive a link to a simple BackerKit survey in your Kickstarter Mail once the campaign ends, which has full details–including how to make a BackerKit account if you don’t already have one. It’s a very easy process that saves our backers money and is used by the majority of all top-tier Kickstarter campaigns. You can learn more about BackerKit by following this link: https://www.backerkit.com/for-backers
Last updated: October 11, 2022 05:23
Can I just get add-ons?
Yes, if you just want an add-on then choose our “Add-on Pass” tier. This tier is for Backers who only want our add-ons, such as our Mini STL files or digital token archive. The $5 that you pay through Kickstarter will show up as a credit in our BackerKit pledge manager where you will be able to choose any add-on you’d like
Last updated: October 11, 2022 05:23
Will the stretch goal material be included in both digital and physical tiers?
Yes, all additional material mentioned in the stretch goals will be added to the digital and physical copies of the book and the interactive web-based map (if we hit that goal) will be sent to all reward tiers!
Last updated: October 11, 2022 05:23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.